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OptimisticCrime19 added this location
Mertens Prime Grand Rapids Reviews
Very disappointing.
So bad. The waitress was also the bartender and probably also the cook considering how long it took to get our food. Sat there for 30 min. After we had ordered an appetizer, we were told by someone other than our waitress that “they ran out of bone
Go somewhere else.
Horrible doesn't cover it. Poor service. No one there. Ordered an appetizer and it took 20 minutes before they told us they were out of it. Ordered again and it took 45 minutes for an appetizer. It was dropped off at the table and the server j
Service was outstanding!! Food was not good! Berry salad
Service was outstanding!! Food was not good! Berry salad did not contain berries and the salad came with dinner instead of beforehand. Seafood ravioli had zero sauce...zero! $62 Filet Mignon was definitely not medium and was warm instead of hot.
Arrived at 6 on a Friday with reservations, place was
Arrived at 6 on a Friday with reservations, place was virtually empty - we were sat immediately. The atmosphere is interesting, feels a bit run down but imagine that's part of the Parisian theme perhaps? Our table was rickety and uneven, I did
Possibly the worst "high end" meal we've had.
This was supposed to be a special birthday dinner for my husband. Unfortunately, I didn't read the reviews ahead of time. I found myself apologizing all evening for choosing Merten's. They advertise butchering on site, and everything made
Menu options and food quality were sub par for the price.
Miss the original Mertens. Wait staff were ok.
Slow service, an indifferent staff, high prices, very
Slow service, an indifferent staff, high prices, very average entrees, good appetizers, good cocktails. It's too bad. What kind of a French restaurant uses provolone cheese on French Onion Soup? What reasonably expensive restaurant doesn't
Great family Easter Brunch.
Great friendly service! And a fun Easter Ambiance. Staff truly showed appreciation for the support. Definitely tell they love what they do and love taking care of you like family.
Sad to write this-running a premium restaurant is hard-but
Sad to write this-running a premium restaurant is hard-but after many times at Mertens-enjoying the beautiful environment and the premium steaks and sides it is sad to see how far they have slid-I believe new management-clearly they have switched out
We finally made it for dinner at Mertens Prime after
We finally made it for dinner at Mertens Prime after visiting just their rooftop bar last summer. This spot feels hidden away from Grand Rapids (even though it's smack dab in the middle), like it's its own little dark and romantic universe.
Tasty cocktails and fun dinner.
Beet salad was tasty. Salmon with the dill sauce was winner. MUST TRY THE CHEESECAKE!
We should have known this wouldn't be the best when the
We should have known this wouldn't be the best when the hostess made us feel like we were imposing on her to seat us. The bright spot was our server she was very friendly and outgoing. Drinks took a good 15 minutes for the bartender to make. Th
The Chicken and waffles was excellent .
the hostess was friendly and the bar tender was excellent and knowledgeable and the history of the building is astonishin.
We love the Resturant decor
We had a Great time, the resturant is excellent and beautiful, the food was delicious our server Kayla was outstanding, I had the Fillet it was season perfectly and it was cooked the I ordered, my girlfriend ordered the Orange Salmon and she absolute
Awful Restaurant!
We, 8 of us, went to New Hotel Mertens for New Years Eve 2023. The service was awful, food cold, steaks raw and they charged us a mandatory 20% gratuity. The next day I called to speak to the manager, he was going to call me back. Well, that never ha
Terrible bartending and service
My husband and I ate at Mertens Prime for my birthday. We had a 5pm reservation and when we arrived had to wait 15 minutes to be seated. The food was wonderful but the service was slow. Until almost 6:30pm we were the only people seated at a table.
Don’t do it! Go ANYWHERE else!
AVOID!!! The food had potential, but it was all cold. From the escargot, to the steak, to the coffee…literally everything was room temp at best. My cassoulet came out still partially frozen. The manager said “maybe too much food was under the war
Overpriced. Pretending to cook à la française but very far from it...
Second visit there in 6 months. First visit was (pricey) but quite nice. Had the duck à l'orange and some cocktails. My partner had pasta. I was greatly pleased with how the duck was cooked etc. The settings are nice although some areas of the
Thursday night dinner
We found the menu to be unique with many choices new to us, not a bad thing just hard to know if you will like it. Service was good, had a new waitress (her first night on her own). She was good considering the circumstances. My Moscow Mule was avera
Connect with users posting reservations for Mertens Prime Grand Rapids
AppointmentTrader is a community-driven platform where users can exchange their reservations or leverage their personal relationships with Mertens Prime Grand Rapids. Buyers can make informed decisions using automated seller ratings, which reflect past transactions and reliability.
Each posting on AppointmentTrader shows you which user submitted it and along with that provides a trackrecord of that user which indicates how much experience
the user has and how many percent of their transactions resulted in them issuing a refund.
If there is no user posting that fits your schedule, you can bid on your preferred time.
Let's say Peter has a great morning and decides to take his three friends to Mertens Prime Grand Rapids at 6 PM the same day.
He checks the restaurant's website and sees that no reservations are available. He then looks at the Mertens Prime Grand Rapids page on AppointmentTrader, but finds that there are no user postings either.
That's where the community-driven bid process comes in.
Peter can place a bid on AppointmentTrader, which serves as a reward for any community member who chooses to work on securing the reservation. AT then notifies experienced users who may be able to help.
Step-by-Step Process
1.) Setting a Reward (Bid)
* AppointmentTrader uses historical data to recommend a reasonable reward amount for securing a reservation - let's say $100.
* Peter really wants to go, so he increases the bid (or reward) to $200.
* At this stage, the reservation does not exist yet.
2.) A Community User Picks Up the Bid
* ElaborateHouse74, an experienced AT user, has a strong track record of successfully securing reservations and low refund requests, they receive a notification about Peter's bid.
* ElaborateHouse74 picks up the bid, meaning they will now work on securing the reservation.
* Peter can now talk to ElaborateHouse74 for any questions Peter may have as ElaborateHouse74 user fills the bid.
3.) Finding the Reservation
* ElaborateHouse74 now uses their connections at Mertens Prime Grand Rapids to secure the table.
* If they successfully get the 6 PM table for four, Peter receives a confirmation that the reservation has been secured.
* If ElaborateHouse74 fails to secure the reservation, the bid is returned to the pool so another user can try.
4.) Payment & Protection
* Once the reservation is secured, ElaborateHouse74 receives the $200 reward which is credited to ElaborateHouse74's AT balance, where users manage their own funds and can withdraw via available payout options such as bank transfer, PayPal, or Zelle.
* Peter can now enjoy the dinner with his friends at Mertens Prime Grand Rapids!
* As with all transactions on AT, disputes and no-show fees are handled through the platform's community-driven resolution system. Users with a strong track record are incentivized to fulfill bids successfully, and community members can report issues to maintain trust in the marketplace.
